Appleton Greene Reviews – Customer Experience
Appleton Greene Reviews – Customer Experience Dr Bhalla is an approved Senior Consultant at Appleton Greene and he has experience in marketing, customer service and globalization. He has achieved a Doctor of Philosophy, a Master of Business Administration and a Bachelor of Arts (Hons). He has industry experience within the following sectors: Technology; Digital; Banking & Financial Services; Consumer Goods and Healthcare. He has had commercial experience within the following countries: United States of America; India; Singapore and South Africa, or more specifically within the following cities: Washington DC; New York NY; Gurgaon; Singapore and Johannesburg. His personal achievements include: championing human-centric leadership; digital transformation of customer experience; delivering action-oriented corporate training; implementing product and service innovation and leading high-performance global teams. His service skills incorporate: human-centric leadership; digital transformation; customer experience; corporate training and product innovation.
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Deloitte
“Dr. Bhalla designed and delivered two sessions on Leadership (Trusted Business Advisor) for our senior managers through his association with ISB. Senior Managers at Deloitte play a pivotal role in the organizational strategy, direction, and success. They form the leadership pipeline and are future Partners and Directors of the firm. Given their significant role and responsibility, their development is a strategic and critical function in the firm. Dr. Bhalla was extremely professional and easy to work with during the design and delivery of these programs. He took time to understand our context and needs in detail. This time spent upfront helped him design a very focused program for our senior managers. The program delivery was very interactive and highly effective. Dr. Bhalla was able to connect with all participants through his delivery style and relevant content. The post program survey was a testament to the program effectiveness with most participants agreeing that it will have a positive impact on their work.” Appleton Greene Reviews – Customer Experience
Citi
“I had the pleasure of participating in two of Dr. Bhalla’s courses – Marketing Strategy and Customer Experience – for my online MBA program at the University of Maryland’s Robert H. Smith School of Business. In both courses, Dr. Bhalla successfully managed to cover a large amount of content in a very short time, especially for the Customer Experience course, which was only 5 weeks long. Dr. Bhalla ‘s passion in Customer Experience Marketing is evident in the way that he teaches. The sessions are engaging and interactive; there is no passive learning in Dr. Bhalla ‘s classes and programs. Dr. Bhalla often says that in order to understand the material, it is not enough to simply read it, one must wrestle with it to see the content in new ways and fully understand it. We did this through creative group projects, where Dr. Bhalla challenged us to apply course concepts to contemporary and relevant scenarios. Purposefully, Dr. Bhalla encourages each group to develop their own unique customer experience solutions so we can learn from each other. As a result of this action-based learning, I find the course concepts have been ingrained in my mind, and I frequently call upon the critical client-centric tools and frameworks that Dr. Bhalla taught me.” Appleton Greene Reviews – Customer Experience
Capital One
“Dr. Bhalla invests time in open listening and observation, and quickly absorbs critical information and details. Once having formed thoughts and opinions, Dr. Bhalla is a thoroughly engaging communicator, whether addressing a large group or an individual. He effectively shares his ideas and recommendations with a personalized and customized approach that is always on target, leaving a listener inspired! A few examples follow. By leveraging Dr. Bhalla’s professional expertise at integrating qualitative and quantitative data into insightful findings, I was able to bring added value to my larger team. This greatly benefited my organization from a business perspective, and allowed me to grow personally. Dr. Bhalla also worked effectively with senior leadership, and staff at all levels, to collaborate and advise on effective solutions to problem issues as an internal advisor. His sought-after counsel was a key input in organizational decisions.” Appleton Greene Reviews – Customer Experience
JLL
“I had the wonderful opportunity to meet and get to know Dr. Bhalla as a professor during a professional leadership program at University of Maryland School of Business. The course was designed as two intense week-long sessions several weeks apart. Dr. Bhalla made such an impression on me during the first session that when impending weather threatened to shorten the program, his module was the one I was truly concerned about missing. Dr. Bhalla’s client-focused curriculum helped me identify major areas of improvement in our current client pursuit efforts, and we have informally expanded new client preparation protocol to continually direct the preparation efforts towards a more prescriptive strategy development customized for each new client opportunity. Another key inspiration for me was Dr. Bhalla’s focus on client experience. Dr. Bhalla had our class explore the buying experience from the client point-of-view and presented practical and applicable processes for mapping the client journey. This is a wonderful exercise to identify where we can simplify the process for our clients. I am currently exploring how we can implement these changes within our firm. I highly recommend Dr. Bhalla’s consulting and training programs. They are insightful, relevant and applicable to the current business climate while presented in a fun, engaging manner that makes everyone eager to learn more, and apply that knowledge.” Appleton Greene Reviews – Customer Experience
University of Maryland, Robert H. Smith School of Business
“Dr. Bhalla is a leading expert on helping clients and students design, deliver, and innovate compelling and meaningful customer experiences. I have been fortunate to have him teach modules on customer value innovation in several executive education programs offered by the Center for Excellence in Service (CES) here at Smith. Managers in our programs rave about the high quality and relevance of his course content and his vivid, timely examples of how firms innovate to offer continuous value and relevant experiences to their customers. Dr. Bhalla practices what he preaches. He continuously updates his teaching and consulting material to offer the latest information on best practices in customer experience engineering and customer value creation. He receives the highest ratings of any of our consultants and trainers on the practical implications of his content. Perhaps the greatest compliment is that managers leave his sessions planning to take back what they have learned from him to their firms.” Appleton Greene Reviews
More detailed achievements, references and testimonials are confidentially available to clients upon request. Appleton Greene Reviews – Customer Experience
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